Privacy Policy

PT. Sqiva Infotech Nusantara ("We", "Us", or "Sqiva") values your privacy and is committed to maintaining and protecting the security of your personal data. Your personal data, along with any other information you entrust to us, is our responsibility and a top priority.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website ("Site") and operate or use the application services developed by Sqiva ("Application"), whether mobile or web-based.

How We Collect Your Personal Data

Sqiva is a company that provides information technology (IT) solutions for the transportation industry, including ticketing systems, booking management, and more. When you use and access Sqiva’s Site and Application, you directly or indirectly provide your data to us, which we will protect and use as outlined in this Privacy Policy. Additionally, we may collect your data when you:

  • Enter your personal data into the Sqiva Site or Application.
  • Contact Sqiva’s support or marketing team directly, whether via phone or email.
  • Provide feedback, messages, complaints, or suggestions.

If you provide us with personal data related to other individuals (such as your spouse, family members, or any other parties), you confirm that you have obtained their consent for, and hereby approve on their behalf, the collection, use, disclosure, and processing of their personal data by us.

We will retain your data only as long as necessary and while you are using our Application. We will delete your data once you stop using it or upon your request.

Types of Personal Data We Collect

The following are the types of personal data we process in connection with your use of our Application:

  1. Identity Data, including but not limited to name, username, gender, full address, place and date of birth, identification card number, passport, occupation, and more.
  2. Payment Data, including bank account numbers and payment details, whether processed via bank transfer or debit/credit card, such as card number, issuing bank, card type, cardholder name, expiration date, and CVV code.
  3. Travel Data, including pickup and destination locations and travel history.
  4. Technical Data, including IP address, device type, operating system, activity logs, and other information related to the use of our Site or Application.
  5. Location Data, including real-time location (if you grant access to your device’s GPS).

Please note that we do not collect passwords/PINs (Personal Identification Number) for accessing your account or when using payment features in our Application.

How We Use Your Personal Data

In principle, any data you provide from time to time will be stored and used solely for the purpose of providing our products and services to you, including but not limited to:

  1. Verifying data within our Application, including but not limited to booking and cancellation processes.
  2. Processing your transactions.
  3. Supporting and enhancing the performance, user experience, growth, and functionality of our Site and Application.
  4. Marketing purposes, such as sending newsletters or push notifications via email and social media to inform you about products, special offers, campaigns, or other information.
  5. Audit and investigation purposes, if required by court order in legal proceedings.

Data Distribution to Third Parties

  • In using our Site and Application, the information you provide may be used and shared with third parties that cooperate with us, both within and outside Indonesia, as long as it is necessary for transactions and the use of our Site and Application.
  • We will share your personal data if required by law or to protect our rights, property, or the safety of our users or the public.
  • We may also share your personal data in the event of a merger or acquisition.

If we share your personal data with third parties, you acknowledge and agree that the storage of your data by third parties will follow their respective data storage policies. We are not responsible for your personal data that is held by third parties. You agree to indemnify, defend, and hold us harmless from any claims, losses, liabilities, expenses, damages, and costs directly or indirectly arising from third-party storage of your personal data.

Security of Your Personal Data

We are committed to protecting your personal information by implementing strict technical and organizational security measures, including:

  • Data Encryption: All sensitive information, including payment data, is encrypted during transmission and storage using high-level security protocols (such as TLS/SSL).
  • Access Control: Access to your personal information is restricted to employees and third parties who need it to provide our services. They are bound by strict confidentiality obligations.
  • Security Monitoring and Testing: We regularly monitor our systems to detect and prevent potential security threats. Additionally, we conduct periodic security testing to ensure compliance with PCI DSS standards.
  • Vulnerability Management: We have processes in place to proactively identify and address security vulnerabilities.
  • PCI DSS Compliance: As a company that processes card payments, we comply with all PCI DSS requirements, including maintaining a secure network, implementing information security policies, and conducting annual security assessments.

Although we have taken reasonable measures to protect your information, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

You acknowledge that any information transmitted over the internet is not entirely secure and agree that we cannot be responsible for the integrity and accuracy of any personal data or guarantee that such data will not be copied, accessed, disclosed, altered, or destroyed by unauthorized third parties beyond our control.

You are solely responsible for maintaining the confidentiality of your personal data, including passwords, accounts, One Time Passwords (OTP), and tokens. We always recommend keeping your account and password secure and changing your password periodically. You are responsible for any unauthorized use of your account, and we are not liable for any losses resulting from your negligence.

Your Rights

  1. Updating and/or correcting errors and/or inaccuracies in your personal data recorded on Sqiva’s Site or Application.
  2. Withdrawing your consent for processing your personal data on Sqiva’s Site or Application.
  3. Requesting access and obtaining a copy of your stored personal data.
  4. Deleting and/or destroying your personal data.

Use of Cookies

Cookies are small text files placed on your device when you visit our Site that enable certain features and functions of our Site. Cookies allow us to recognize your device and store specific information about your preferences or previous actions.

We use cookies for several purposes:

  • To provide essential site functionality.
  • To authenticate and protect you when interacting with our Site.
  • To store information related to your session, such as maintaining your choices and preferences.
  • To provide a personalized experience while interacting with our Site.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be notified through our website or application. You are advised to review this Policy periodically for any updates. By continuing to use our services after changes, you are deemed to have accepted the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we collect or handle your data, please contact us at:

  • Email: info@sqiva.com
  • Website: https://sqiva.com
  • Phone: +62 21 30051300
  • Office: Dipo Tower 7th Floor Unit B/C, Jl. Jend. Gatot Subroto Kav. 50-52, Central Jakarta, 10260 - Indonesia